Refund Policy

Flowers Guaranteed Fresh

 We love flowers and are totally committed to offering the highest quality flowers for hospital devlieries, and excellent prices too.  Flowers are fresh living things and it is imperative that once they have been cut that you receive them as soon as possible.  We buy our flowers market fresh almost daily, and deliver to Sydney hospitals twice daily ensuring the recipient receives the freshest flowers possible.

Customer Guaranteed Happy

When you're happy we know we're doing our job right. We have a dedicated team of talented florists and helpful administrative staff. If you need any help with your order or even choosing a gift please call us on (02) 8123 7053. If you have cause for complaint please email or call us as soon as possible. The sooner we know, the sooner we can sort out any problems.

Our Promise - 100% Satisfaction

If we let you down on any of the above, we will either redeliver the same arrangement, or offer a store credit for all or part the order value. We want to ensure that our customers are happy with our service.  Please see our full terms and conditions for full details of our Hospital Florist guarantee.

Your Responsibility

With hospital flowers, time is of the essence. In order to qualify for the above 100% satisfaction guarentee please notifiy us of any problems as soon as possible. In the unlikely event that you find our product less than satisfactory, we must be notified within 24 hours to ensure that some resolution can be made. 

Also, while the flowers are in your care, it is your responsibility to look after them in a manner that will prolong their life. For information on caring for flowers please view the Flower Care section of our website.