Terms of Use

Who is Hospital Florist and Gifts?

Hospital Florist & Gifts provide flower deliveries and gifts direct to all hospitals and care centres within the Sydney metropolitan area twice daily. We are not commercially affiliated with any public or private hospital. Hospital Florist & Gifts (www.hospitalflorist.com.au) is the Trading name of Nite Florists Pty Ltd (ABN 43 074 928 215). Our registered place of business is 1 Burwood Road, Concord NSW 2137. The HospitalFlorist.com.au website wholly owned and operated by Nite Florists Pty Ltd. 

By placing an order with Hospital Florist either directly online at the http://www.hospitalflorist.com.au website, or by placing an order over the phone with our customer service team, you are agreeing to our store's Terms and Conditions.

Changes to your order

If you wish to make any changes to your order, please do so either by phone on (02) 8123 7053, or email us on shop@hospitalflorist.com.au . Please note that any changes to your order (hospital address, card message, or additional items) must be made by 11pm the day before delivery, or by 7pm on Saturday evening for a Monday delivery. Once your order has been processed, cancellation of your order is possible within special circumstances, and at our discretion.

Conditions of Delivery

We always make our best effort to deliver your order to the hospital address you provide. It is very important that you check all details before you submit them to us. Please also provide additional instructions - eg. whether the patient is in ICU or in a special ward with limited access.  In some cases, due to incorrect information being provided, or due to problems our couriers encounter when attempting to deliver your order, we may not be able to complete the delivery. If the patient has been discharged or moved to another facility we will re-deliver your order to them free of charge as soon as possible (so long as the new delivery location is within the Sydney metropolitan region). 

Our Substitution Policy - Sometimes substitution is necessary to guarentee top quality flowers

On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This does not happen often as we are able to source a wide variety of flowers almost year-round in Sydney. But due to factors that are not possible to predict, such as weather patterns and importing logistics. During recent flooding in Sydney all of our local snapdragon flowers were essenitally drowned and we were unable to source them for a little while. So you can understand that seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We always go out of our way to try and source the flowers we represent in photos on this website. We hope you are understanding in the rare cases when this is not possible.

If a substitution is required we will make every effort to contact you and inform you before delivery to the hospital. However, in the course of arranging delivery of your special message, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.

In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the hospital patient or staff member is not lost.

Interstate Orders

Orders that are not for delivery in the Sydney Metropolitan area are sent through our network of florists. We will endeavour to ensure our relay service sends out flowers that match the products on our website as closely as possible. However, due to seasonsal and regional differences in product availability, we cannot guarentee orders placed for delivery outside the Sydney Metro area will appear as pictured on our website. As above, we do guarentee that our network of florists will substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the recipient is not lost.